Consumer Court – Major Rights and Duties To Keep In Mind

Nowadays, most of the companies and brands only concern about their profits. They trap their clienteles with false promises and fake advertisement and offer poor quality products and bad client support services to their customers. It’s important for consumers to be aware of their duties and rights for having the best shopping experience with the value of money and joy. 

 

Information right

The particular rule specifies that customers have the right to find accurate information about the cost, quantity, quality, potency, purity, standard and weight of the services and goods they are going to pay for. This will help to prevent unfair business practices and deals.

Right to voice

Each customer should know about the right to voice his opinion. This will give him the guarantee that his concerns will be given proper attention by the consumer court.

Safety right

Customers have the right to get through protection from promotion and deals of all types of false or harmful products and services.

Right to choose

This specifies that consumers have complete right to evaluate a product and service and make an informed decision. They are free to select services and goods as per their will and fair prices.

Right to be compensated

As per this law, as a consumer, you have the right to seek an authorized redressal through Consumer courts and forums against unfair or forced practices or exploitation.

In addition, consumers also have to know their responsibilities that include:

Must be well-informed about each right

The major duty of a customer is to be well aware of his rights. Before buying any product, he should know his right very well.

Don’t forget to ask for a receipt, a warranty or a guarantee

You must receive a receipt or a bill for the products and service that you have bought. Do take warranty and guarantee cards from the supplier for safer side. This will aid you to claim your cash if you have received a poor quality product.

Don’t compromise with quality

Customers should evade purchasing bad or low-quality products. It’s their duty to purchase products with ISI, Agmark or FPO marks. These signs approve the quality of the products.

Beware of ads

For businesses, commercial advertisements are the most effective method to appeal customers and very often the sellers exaggerate about the product value via incorrect ads. Customers have to be careful and should not trust any random advertisements by a brand.

Consumer Sathi is a unique website or consumer forum that helps customers to find accurate and quick solutions to their issues. The website provides effective support for handling consumer complaints. The experts from Consumer Sathi help people with all form-filling and aid them to attain legal actions.